Refunds and Returns Policy

At Arham Collection, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, please review our refund and return policy outlined below.

1. Returns

1.1 Eligibility for Returns

• Items can be returned within 7 days of the delivery date.
• To be eligible for a return, the item must be unused, unwashed, and in its original packaging with all tags attached.
• Custom or final sale items are non-returnable.

1.2 How to Initiate a Return

• Contact us at Infoarhamcollection@gmail.com with your order number and reason for return.
• We will provide you with instructions on how to return the item.

1.3 Return Shipping Costs

• Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect due to our error.
• We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your return is received. We are not responsible for lost or damaged return shipments.

2. Exchanges

2.1 Eligibility for Exchanges

• Exchanges are only available for items of the same style and size, subject to availability.
• The item must be returned in its original condition and packaging within 7 days of delivery.

2.2 How to Request an Exchange

• To request an exchange, please contact us at Infoarhamcollection@gmail.com with your order number and the details of the item you wish to exchange.
• We will provide instructions on how to proceed with the exchange.

3. Refunds

3.1 Processing Time

• Once we receive and inspect the returned item, we will process the refund within 7-10 business days.
• The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account depending on your bank or payment provider.

3.2 Non-Refundable Items

• Shipping and handling fees are non-refundable.
• Items returned outside the 7-day return window or those that do not meet the return criteria will not be eligible for a refund or return.

4. Damaged or Defective Items

4.1 Reporting Issues

• If you receive a damaged or defective item, please contact us immediately at Infoarhamcollection@gmail.com with your order number and details of the issue.
• We will provide instructions for returning the damaged or defective item and arrange for a replacement or refund as appropriate.

5. Cancellation Policy

5.1 Order Cancellation

• Orders can be canceled within 1 hour of placing the order if they have not yet been processed or shipped.
• To cancel an order, please contact us as soon as possible at Infoarhamcollection@gmail.com. Once an order is in processing or has been shipped, it cannot be canceled.

6. Contact Us

If you have any questions or need assistance with a return, exchange, or refund, please contact us:

Email: Infoarhamcollection@gmail.com
Phone: 923004904094
Address: House 379, Block A3, Johar Town, Lahore, Pakistan

Thank you for shopping with Arham Collection. We are committed to providing excellent service and ensuring your satisfaction.